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<p>关于拨号的预备知识和错误的通用解决方法</p>
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<h2 class="anchor anchorWithStickyNavbar_LWe7" id="宽带账户和密码">宽带账户和密码<a href="#宽带账户和密码" class="hash-link" aria-label="Direct link to 宽带账户和密码" title="Direct link to 宽带账户和密码"></a></h2>
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<p>在2024的第二学期以前(大概)，联通的默认账号格式如下：</p>
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<div class="codeBlockContainer_Ckt0 theme-code-block" style="--prism-color:#393A34;--prism-background-color:#f6f8fa"><div class="codeBlockContent_biex"><pre tabindex="0" class="prism-code language-text codeBlock_bY9V thin-scrollbar" style="color:#393A34;background-color:#f6f8fa"><code class="codeBlockLines_e6Vv"><span class="token-line" style="color:#393A34"><span class="token plain" style="display:inline-block"></span><br></span><span class="token-line" style="color:#393A34"><span class="token plain">ZSLAN{用户手机号}@16900.gd</span><br></span><span class="token-line" style="color:#393A34"><span class="token plain" style="display:inline-block"></span><br></span></code></pre><div class="buttonGroup__atx"><button type="button" aria-label="Copy code to clipboard" title="Copy" class="clean-btn"><span class="copyButtonIcons_eSgA" aria-hidden="true"><svg viewBox="0 0 24 24" class="copyButtonIcon_y97N"><path fill="currentColor" d="M19,21H8V7H19M19,5H8A2,2 0 0,0 6,7V21A2,2 0 0,0 8,23H19A2,2 0 0,0 21,21V7A2,2 0 0,0 19,5M16,1H4A2,2 0 0,0 2,3V17H4V3H16V1Z"></path></svg><svg viewBox="0 0 24 24" class="copyButtonSuccessIcon_LjdS"><path fill="currentColor" d="M21,7L9,19L3.5,13.5L4.91,12.09L9,16.17L19.59,5.59L21,7Z"></path></svg></span></button></div></div></div>
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<p>但是现在联通已经悄悄改了他们的账号格式<br>
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<strong>现在的账号需要到联通APP自己查，格式如下：</strong></p>
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<div class="codeBlockContainer_Ckt0 theme-code-block" style="--prism-color:#393A34;--prism-background-color:#f6f8fa"><div class="codeBlockContent_biex"><pre tabindex="0" class="prism-code language-text codeBlock_bY9V thin-scrollbar" style="color:#393A34;background-color:#f6f8fa"><code class="codeBlockLines_e6Vv"><span class="token-line" style="color:#393A34"><span class="token plain" style="display:inline-block"></span><br></span><span class="token-line" style="color:#393A34"><span class="token plain">ZSLAN{16位用户ID数字}@16900.gd</span><br></span><span class="token-line" style="color:#393A34"><span class="token plain" style="display:inline-block"></span><br></span></code></pre><div class="buttonGroup__atx"><button type="button" aria-label="Copy code to clipboard" title="Copy" class="clean-btn"><span class="copyButtonIcons_eSgA" aria-hidden="true"><svg viewBox="0 0 24 24" class="copyButtonIcon_y97N"><path fill="currentColor" d="M19,21H8V7H19M19,5H8A2,2 0 0,0 6,7V21A2,2 0 0,0 8,23H19A2,2 0 0,0 21,21V7A2,2 0 0,0 19,5M16,1H4A2,2 0 0,0 2,3V17H4V3H16V1Z"></path></svg><svg viewBox="0 0 24 24" class="copyButtonSuccessIcon_LjdS"><path fill="currentColor" d="M21,7L9,19L3.5,13.5L4.91,12.09L9,16.17L19.59,5.59L21,7Z"></path></svg></span></button></div></div></div>
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<p>或者也可以拨打10010查询宽带账号</p>
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<h2 class="anchor anchorWithStickyNavbar_LWe7" id="拨号的方式">拨号的方式<a href="#拨号的方式" class="hash-link" aria-label="Direct link to 拨号的方式" title="Direct link to 拨号的方式"></a></h2>
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<p>联通采用操作系统的原生拨号方式，相比较电信，移动封装起来的方式，联通的拨号方法不仅对于用户来说更不好操作，其错误提示也没有针对性；</p>
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<p>拨号的方法：</p>
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<div class="language-text codeBlockContainer_Ckt0 theme-code-block" style="--prism-color:#393A34;--prism-background-color:#f6f8fa"><div class="codeBlockContent_biex"><pre tabindex="0" class="prism-code language-text codeBlock_bY9V thin-scrollbar" style="color:#393A34;background-color:#f6f8fa"><code class="codeBlockLines_e6Vv"><span class="token-line" style="color:#393A34"><span class="token plain" style="display:inline-block"></span><br></span><span class="token-line" style="color:#393A34"><span class="token plain">1. 在“开始”菜单中点击“设置”</span><br></span><span class="token-line" style="color:#393A34"><span class="token plain"> </span><br></span><span class="token-line" style="color:#393A34"><span class="token plain">2. 点击"网络和Internet",在左侧点击“拨号”</span><br></span><span class="token-line" style="color:#393A34"><span class="token plain" style="display:inline-block"></span><br></span><span class="token-line" style="color:#393A34"><span class="token plain">3. 点击“设置新连接”，点击"宽带(PPPoE)"</span><br></span><span class="token-line" style="color:#393A34"><span class="token plain"> </span><br></span><span class="token-line" style="color:#393A34"><span class="token plain">4. 输入账号和密码</span><br></span><span class="token-line" style="color:#393A34"><span class="token plain"> </span><br></span><span class="token-line" style="color:#393A34"><span class="token plain">5. 测试连通性</span><br></span><span class="token-line" style="color:#393A34"><span class="token plain" style="display:inline-block"></span><br></span></code></pre><div class="buttonGroup__atx"><button type="button" aria-label="Copy code to clipboard" title="Copy" class="clean-btn"><span class="copyButtonIcons_eSgA" aria-hidden="true"><svg viewBox="0 0 24 24" class="copyButtonIcon_y97N"><path fill="currentColor" d="M19,21H8V7H19M19,5H8A2,2 0 0,0 6,7V21A2,2 0 0,0 8,23H19A2,2 0 0,0 21,21V7A2,2 0 0,0 19,5M16,1H4A2,2 0 0,0 2,3V17H4V3H16V1Z"></path></svg><svg viewBox="0 0 24 24" class="copyButtonSuccessIcon_LjdS"><path fill="currentColor" d="M21,7L9,19L3.5,13.5L4.91,12.09L9,16.17L19.59,5.59L21,7Z"></path></svg></span></button></div></div></div>
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<p>wiki有些地方可能会教你连续不断拨号，来获取稳定的错误码，不过按照实际情况来看，<strong>不建议短时间连续拨号</strong>，因为会被运营商拉黑,拉黑了通常会稳定出现651,即使物理连接没问题。拨号一次出现了错误码查询wiki即可，如果要多次拨号，每次拨号之间至少间隔一分钟。</p>
|
||
<h2 class="anchor anchorWithStickyNavbar_LWe7" id="错误码介绍">错误码介绍<a href="#错误码介绍" class="hash-link" aria-label="Direct link to 错误码介绍" title="Direct link to 错误码介绍"></a></h2>
|
||
<p>在拨号时会出现的错误码，其实是Windows“远程访问服务”（Remote Access Service, RAS）的错误提示，所有错误码的定义，请参考<a href="https://learn.microsoft.com/zh-cn/windows/win32/rras/routing-and-remote-access-error-codes" target="_blank" rel="noopener noreferrer">这里</a>；wiki上面是经常出现的部分错误码；</p>
|
||
<p>在处理联通错误码时，善用AI和互联网搜索。</p>
|
||
<div class="theme-admonition theme-admonition-warning admonition_xJq3 alert alert--warning"><div class="admonitionHeading_Gvgb"><span class="admonitionIcon_Rf37"><svg viewBox="0 0 16 16"><path fill-rule="evenodd" d="M8.893 1.5c-.183-.31-.52-.5-.887-.5s-.703.19-.886.5L.138 13.499a.98.98 0 0 0 0 1.001c.193.31.53.501.886.501h13.964c.367 0 .704-.19.877-.5a1.03 1.03 0 0 0 .01-1.002L8.893 1.5zm.133 11.497H6.987v-2.003h2.039v2.003zm0-3.004H6.987V5.987h2.039v4.006z"></path></svg></span>注意</div><div class="admonitionContent_BuS1"><p>只有在新建拨号的界面失败时才会出现具体错误码，在设置好的拨号连接失败时，系统只会提示错误信息</p></div></div>
|
||
<p>如果物理连接是通的，但是出现故障代码在多次拨号之间乱跳的情况，尤其是在691,629,619之间乱跳，最后跳到651(被拉黑)，<strong>可能是因为物理连接质量比较差，导致局端放弃了连接</strong>，这个时候可以检查一下连接质量，比如：</p>
|
||
<ul>
|
||
<li>
|
||
<p>网线有没有全亮，亮的话亮度够不够；</p>
|
||
</li>
|
||
<li>
|
||
<p>换一个端口试试，可以把用户电脑带到机房去看看有没有错误；</p>
|
||
</li>
|
||
<li>
|
||
<p>或者最后检查墙线的质量；</p>
|
||
</li>
|
||
</ul>
|
||
<p>所有错误码，基本上可以分成下面几个部分：</p>
|
||
<h3 class="anchor anchorWithStickyNavbar_LWe7" id="协议握手失败了">协议握手失败了<a href="#协议握手失败了" class="hash-link" aria-label="Direct link to 协议握手失败了" title="Direct link to 协议握手失败了"></a></h3>
|
||
<p>例如619,629,691等，一般以6开头</p>
|
||
<h3 class="anchor anchorWithStickyNavbar_LWe7" id="电脑系统有问题">电脑系统有问题<a href="#电脑系统有问题" class="hash-link" aria-label="Direct link to 电脑系统有问题" title="Direct link to 电脑系统有问题"></a></h3>
|
||
<p>例如633,711,720，734,769,813等，一般以7开头</p>
|
||
<h3 class="anchor anchorWithStickyNavbar_LWe7" id="网络线路有问题">网络线路有问题<a href="#网络线路有问题" class="hash-link" aria-label="Direct link to 网络线路有问题" title="Direct link to 网络线路有问题"></a></h3>
|
||
<p>例如651,692等</p>
|
||
<div class="theme-admonition theme-admonition-info admonition_xJq3 alert alert--info"><div class="admonitionHeading_Gvgb"><span class="admonitionIcon_Rf37"><svg viewBox="0 0 14 16"><path fill-rule="evenodd" d="M7 2.3c3.14 0 5.7 2.56 5.7 5.7s-2.56 5.7-5.7 5.7A5.71 5.71 0 0 1 1.3 8c0-3.14 2.56-5.7 5.7-5.7zM7 1C3.14 1 0 4.14 0 8s3.14 7 7 7 7-3.14 7-7-3.14-7-7-7zm1 3H6v5h2V4zm0 6H6v2h2v-2z"></path></svg></span>信息</div><div class="admonitionContent_BuS1"><p>一般讲，如果是电脑硬件或者用户电脑之外的问题，以6开头；</p><p>用户电脑软件系统的问题，一般以7开头；</p></div></div>
|
||
<h2 class="anchor anchorWithStickyNavbar_LWe7" id="遇到故障的通用解决方案">遇到故障的通用解决方案<a href="#遇到故障的通用解决方案" class="hash-link" aria-label="Direct link to 遇到故障的通用解决方案" title="Direct link to 遇到故障的通用解决方案"></a></h2>
|
||
<p>记住一个简单的排查流程：</p>
|
||
<ul>
|
||
<li>
|
||
<p>看IP：联通的IP正常以<code>172.18.x.x</code>出现</p>
|
||
</li>
|
||
<li>
|
||
<p>看硬件：先插在端口上对线，然后针对网线对线，排查物理连接的问题</p>
|
||
</li>
|
||
<li>
|
||
<p>重启：重启电脑看看问题能不能解决。</p>
|
||
</li>
|
||
<li>
|
||
<p>查宽带：检查账号密码，有没有欠费等。</p>
|
||
</li>
|
||
<li>
|
||
<p>错误码，看看拨号错误码，按照错误码提示来解决</p>
|
||
</li>
|
||
</ul>
|
||
<h3 class="anchor anchorWithStickyNavbar_LWe7" id="pppoe错误通用解决方法">PPPoE错误通用解决方法<a href="#pppoe错误通用解决方法" class="hash-link" aria-label="Direct link to PPPoE错误通用解决方法" title="Direct link to PPPoE错误通用解决方法"></a></h3>
|
||
<p><em>(以下内容照搬自老wiki)</em></p>
|
||
<p><strong>通用解决方法</strong></p>
|
||
<ol>
|
||
<li>确认网络连通性正确：插紧网线、端口、交换机端口线路</li>
|
||
<li>计算机-管理-设备管理器-网络适配器，依次禁用再启用各个网 络适配器</li>
|
||
<li>网络和共享中心-更改适配器设置，依次禁用再启用各个本地连接/以太网，删除所有宽带 连接并尝试重建</li>
|
||
<li>确认本地连接/以太网-属性-Internet协议版本4(TCP/IPv4)-属性，选中自动获取IP地址，自动，获得DNS服务器地址</li>
|
||
<li>运行神器Cintrep</li>
|
||
<li>运行驱动人生类软件重装驱动</li>
|
||
<li>开启相关网络连接所需服务（见下）</li>
|
||
<li>重启计算机重置/重装系统</li>
|
||
</ol>
|
||
<p><strong>开启相关网络连接所需服务</strong></p>
|
||
<ol>
|
||
<li>Device Install Service</li>
|
||
<li>DHCP Client</li>
|
||
<li>DNS Client</li>
|
||
<li>Device Setup Manager</li>
|
||
<li>DCOM Server Process Launcher</li>
|
||
<li>Windows Event Log</li>
|
||
<li>Secure Socket Tunneling Protocol Service</li>
|
||
<li>Remote Access Auto Connection Manager</li>
|
||
<li>Remote Access Connection Manager</li>
|
||
<li>Remote Procedure Call (RPC)</li>
|
||
<li>Telephony</li>
|
||
<li>Network Setup Service</li>
|
||
<li>Network List Service</li>
|
||
<li>Network Connections</li>
|
||
<li>Network Store Interface Service</li>
|
||
<li>System Events Broker</li>
|
||
</ol></div><footer class="theme-doc-footer docusaurus-mt-lg"><div class="row margin-top--sm theme-doc-footer-edit-meta-row"><div class="col"><a href="https://github.com/ZSCNetSupportDept/website/tree/master/docs/wiki/11-杂项/联通拨号导论和常规排障.md" target="_blank" rel="noopener noreferrer" class="theme-edit-this-page"><svg fill="currentColor" height="20" width="20" viewBox="0 0 40 40" class="iconEdit_Z9Sw" aria-hidden="true"><g><path d="m34.5 11.7l-3 3.1-6.3-6.3 3.1-3q0.5-0.5 1.2-0.5t1.1 0.5l3.9 3.9q0.5 0.4 0.5 1.1t-0.5 1.2z m-29.5 17.1l18.4-18.5 6.3 6.3-18.4 18.4h-6.3v-6.2z"></path></g></svg>Edit this page</a></div><div class="col lastUpdated_JAkA"><span class="theme-last-updated">Last updated<!-- --> on <b><time datetime="2025-10-21T15:35:35.000Z" itemprop="dateModified">Oct 21, 2025</time></b></span></div></div></footer></article><nav class="pagination-nav docusaurus-mt-lg" aria-label="Docs pages"><a class="pagination-nav__link pagination-nav__link--prev" href="/docs/wiki/杂项/移动新拨号方式问题汇总"><div class="pagination-nav__sublabel">Previous</div><div class="pagination-nav__label">移动新拨号方式问题汇总</div></a></nav></div></div><div class="col col--3"><div class="tableOfContents_bqdL thin-scrollbar theme-doc-toc-desktop"><ul class="table-of-contents table-of-contents__left-border"><li><a href="#宽带账户和密码" class="table-of-contents__link toc-highlight">宽带账户和密码</a></li><li><a href="#拨号的方式" class="table-of-contents__link toc-highlight">拨号的方式</a></li><li><a href="#错误码介绍" class="table-of-contents__link toc-highlight">错误码介绍</a><ul><li><a href="#协议握手失败了" class="table-of-contents__link toc-highlight">协议握手失败了</a></li><li><a href="#电脑系统有问题" class="table-of-contents__link toc-highlight">电脑系统有问题</a></li><li><a href="#网络线路有问题" class="table-of-contents__link toc-highlight">网络线路有问题</a></li></ul></li><li><a href="#遇到故障的通用解决方案" class="table-of-contents__link toc-highlight">遇到故障的通用解决方案</a><ul><li><a href="#pppoe错误通用解决方法" class="table-of-contents__link toc-highlight">PPPoE错误通用解决方法</a></li></ul></li></ul></div></div></div></div></main></div></div></div><footer class="footer footer--dark"><div class="container container-fluid"><div class="footer__bottom text--center"><div class="footer__copyright">Copyright © 2025 ZSCNetworkSupport,Built with Docusaurus.</div></div></div></footer></div>
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