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class="breadcrumbs__link" itemprop="name">账号不正确</span><meta itemprop="position" content="3"></li></ul></nav><div class="tocCollapsible_ETCw theme-doc-toc-mobile tocMobile_ITEo"><button type="button" class="clean-btn tocCollapsibleButton_TO0P">On this page</button></div><div class="theme-doc-markdown markdown"><header><h1>账号不正确</h1></header>
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<p>老登修网请注意：</p>
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<h2 class="anchor anchorWithStickyNavbar_LWe7" id="现象">现象<a href="#现象" class="hash-link" aria-label="Direct link to 现象" title="Direct link to 现象"></a></h2>
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<p>已确认网络没有其它的问题，使用默认的账号格式无法登录(找不到用户)，用户确认密码正确/没有改过密码，且没有欠费。</p>
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<h2 class="anchor anchorWithStickyNavbar_LWe7" id="原因">原因<a href="#原因" class="hash-link" aria-label="Direct link to 原因" title="Direct link to 原因"></a></h2>
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<p>联通已经悄悄修改了他们的账号格式，现在的账号中间不是用户的手机号，而是表示用户ID的一个16位数字，这个时候需要用户登录app来查看正确的账号</p>
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<p>确认影响后办，转移宽带的部分24级用户，以及所有的25级新生</p>
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<h2 class="anchor anchorWithStickyNavbar_LWe7" id="解决方案">解决方案<a href="#解决方案" class="hash-link" aria-label="Direct link to 解决方案" title="Direct link to 解决方案"></a></h2>
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<p>让用户登录联通APP,查询正确的账号登录</p>
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<p>也可以打电话查询(?)</p>
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<p>(TODO:具体查询的流程)</p>
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