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itemprop="position" content="1"></li><li itemscope="" itemprop="itemListElement" itemtype="https://schema.org/ListItem" class="breadcrumbs__item"><a class="breadcrumbs__link" itemprop="item" href="/docs/wiki/故障/电信特定/"><span itemprop="name">电信特定</span></a><meta itemprop="position" content="2"></li><li itemscope="" itemprop="itemListElement" itemtype="https://schema.org/ListItem" class="breadcrumbs__item breadcrumbs__item--active"><span class="breadcrumbs__link" itemprop="name">电信109错误代码</span><meta itemprop="position" content="3"></li></ul></nav><div class="tocCollapsible_ETCw theme-doc-toc-mobile tocMobile_ITEo"><button type="button" class="clean-btn tocCollapsibleButton_TO0P">On this page</button></div><div class="theme-doc-markdown markdown"><header><h1>电信109错误代码</h1></header>
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<p>...</p>
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<h2 class="anchor anchorWithStickyNavbar_LWe7" id="现象">现象<a href="#现象" class="hash-link" aria-label="Direct link to 现象" title="Direct link to 现象"></a></h2>
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<p>电信客户端连接失败，出现错误代码109</p>
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<h2 class="anchor anchorWithStickyNavbar_LWe7" id="原因">原因<a href="#原因" class="hash-link" aria-label="Direct link to 原因" title="Direct link to 原因"></a></h2>
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<ul>
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<li>此错误为设备网络不通，导致设备与客户端服务连接失败。</li>
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</ul>
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<h2 class="anchor anchorWithStickyNavbar_LWe7" id="解决方法">解决方法<a href="#解决方法" class="hash-link" aria-label="Direct link to 解决方法" title="Direct link to 解决方法"></a></h2>
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<h3 class="anchor anchorWithStickyNavbar_LWe7" id="方法一请先关闭-windows-自带防火墙">方法一:请先关闭 Windows 自带防火墙<a href="#方法一请先关闭-windows-自带防火墙" class="hash-link" aria-label="Direct link to 方法一:请先关闭 Windows 自带防火墙" title="Direct link to 方法一:请先关闭 Windows 自带防火墙"></a></h3>
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<p>方法如下：
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在控制面板的系统和安全里面，找到 Windows defender，然后选择关闭，重启系统再打开客户端。（使用360等安全软件即可起到防火墙的作用，关闭 Windows 防火墙不会影响系统安全）</p>
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<h3 class="anchor anchorWithStickyNavbar_LWe7" id="方法二检查电脑有没有安全软件如电脑管家等">方法二:检查电脑有没有安全软件，如电脑管家等<a href="#方法二检查电脑有没有安全软件如电脑管家等" class="hash-link" aria-label="Direct link to 方法二:检查电脑有没有安全软件，如电脑管家等" title="Direct link to 方法二:检查电脑有没有安全软件，如电脑管家等"></a></h3>
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<ul>
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<li>有，请先退出安全软件后重新启动客户端。</li>
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<li>没有，请重新启动客户端。</li>
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</ul>
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<h3 class="anchor anchorWithStickyNavbar_LWe7" id="方法三请查看电脑ip是否为正常校园环境-ip">方法三:请查看电脑IP是否为正常校园环境 IP<a href="#方法三请查看电脑ip是否为正常校园环境-ip" class="hash-link" aria-label="Direct link to 方法三:请查看电脑IP是否为正常校园环境 IP" title="Direct link to 方法三:请查看电脑IP是否为正常校园环境 IP"></a></h3>
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<ul>
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<li>
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<p>是，请排查 IP 到网关是否正常，
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排查方法：打开命令提示符（在开始菜单 ->所有程序->附件里面找到命令提示符）然后输入以下命令可查看 IP 地址和网关地址
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<code>ipconfig /all</code>
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然后输入<code>ping</code> 你的网关地址，查看是否有不通现象</p>
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</li>
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<li>
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<p>不是，请断开当前网络重新连接。</p>
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</li>
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</ul>
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<h3 class="anchor anchorWithStickyNavbar_LWe7" id="方法四手动检查以下配置是否正常">方法四：手动检查以下配置是否正常：<a href="#方法四手动检查 以下配置是否正常" class="hash-link" aria-label="Direct link to 方法四：手动检查以下配置是否正常：" title="Direct link to 方法四：手动检查以下配置是否正常："></a></h3>
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<p>检查网卡是否已设置为“自动获取 IP ”及“自动获取 DNS ”，若没有，请修改设置为自动获取；
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检查电脑是否获取到了正确的校园 IP 地址，若没有，请通过禁用再启用网卡重新获取；
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如果接入的是自备路由器无线，需确认路由器是否设置了桥接模式。</p>
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<h3 class="anchor anchorWithStickyNavbar_LWe7" id="方法五手动检查客户端日志查看超时地址">方法五：手动检查客户端日志查看超时地址。<a href="#方法五手动检查客户端日志查看超时地址" class="hash-link" aria-label="Direct link to 方法五：手动检查客户端日志查看超时地址。" title="Direct link to 方法五：手动检查客户端日志查看超时地址。"></a></h3>
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<p>方法如下：
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以windows客户端为例：客户端日志文件路径：客户端安装目录下，log文件夹，【客户端出现问题日期_svrinfo.log】这一份。；
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查看日志内容有requestConfig http err is :12002相关的错误信息，复制出现这行错误信息上一行的网址/地址到浏览器（如下面日志的 <a href="http://www.qq.com" target="_blank" rel="noopener noreferrer">http://www.qq.com</a> ） ，打开，看是否能正常访问。
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如果对于日志内容无法分析，请联系值班组长协助排查。</p></div><footer class="theme-doc-footer docusaurus-mt-lg"><div class="row margin-top--sm theme-doc-footer-edit-meta-row"><div class="col"><a href="https://github.com/ZSCNetSupportDept/website/tree/master/docs/wiki/08-故障/02-电信特定/109.md" target="_blank" rel="noopener noreferrer" class="theme-edit-this-page"><svg fill="currentColor" height="20" width="20" viewBox="0 0 40 40" class="iconEdit_Z9Sw" aria-hidden="true"><g><path d="m34.5 11.7l-3 3.1-6.3-6.3 3.1-3q0.5-0.5 1.2-0.5t1.1 0.5l3.9 3.9q0.5 0.4 0.5 1.1t-0.5 1.2z m-29.5 17.1l18.4-18.5 6.3 6.3-18.4 18.4h-6.3v-6.2z"></path></g></svg>Edit this page</a></div><div class="col lastUpdated_JAkA"><span class="theme-last-updated">Last updated<!-- --> on <b><time datetime="2025-06-21T07:30:30.000Z" itemprop="dateModified">Jun 21, 2025</time></b></span></div></div></footer></article><nav class="pagination-nav docusaurus-mt-lg" aria-label="Docs pages"><a class="pagination-nav__link pagination-nav__link--prev" href="/docs/wiki/故障/电信特定/107"><div class="pagination-nav__sublabel">Previous</div><div class="pagination-nav__label">电信107错误代码</div></a><a class="pagination-nav__link pagination-nav__link--next" href="/docs/wiki/故障/电信特定/114"><div class="pagination-nav__sublabel">Next</div><div class="pagination-nav__label">电信114错误代码</div></a></nav></div></div><div class="col col--3"><div class="tableOfContents_bqdL thin-scrollbar theme-doc-toc-desktop"><ul class="table-of-contents table-of-contents__left-border"><li><a href="#现象" class="table-of-contents__link toc-highlight">现象</a></li><li><a href="#原因" class="table-of-contents__link toc-highlight">原因</a></li><li><a href="#解决方法" class="table-of-contents__link toc-highlight">解决方法</a><ul><li><a href="#方法一请先关闭-windows-自带防火墙" class="table-of-contents__link toc-highlight">方法一:请先关闭 Windows 自带防火墙</a></li><li><a href="#方法二检查电脑有没有安全软件如电脑管家等" class="table-of-contents__link toc-highlight">方法二:检查电脑有没有安全软件，如电脑管家等</a></li><li><a href="#方法三请查看电脑ip是否为正常校园环境-ip" class="table-of-contents__link toc-highlight">方法三:请查看电脑IP是否为正常校园环境 IP</a></li><li><a href="#方法四手动检查以下配置是否正常" class="table-of-contents__link toc-highlight">方法四：手动检查以下配置是否正常：</a></li><li><a href="#方法五手动检查客户端日志查看 超时地址" class="table-of-contents__link toc-highlight">方法五：手动检查客户端日志查看超时地址。</a></li></ul></li></ul></div></div></div></div></main></div></div></div><footer class="footer footer--dark"><div class="container container-fluid"><div class="footer__bottom text--center"><div class="footer__copyright">Copyright © 2025 ZSCNetworkSupport,Built with Docusaurus.</div></div></div></footer></div>
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