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<h2 class="anchor anchorWithStickyNavbar_LWe7" id="原因">原因<a class="hash-link" aria-label="Direct link to 原因" title="Direct link to 原因" href="/docs/wiki/故障-电信/107#原因"></a></h2>
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<ul>
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<li>设备没连通校园网络</li>
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<li>软件冲突</li>
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</ul>
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<h2 class="anchor anchorWithStickyNavbar_LWe7" id="解决方法">解决方法<a class="hash-link" aria-label="Direct link to 解决方法" title="Direct link to 解决方法" href="/docs/wiki/故障-电信/107#解决方法"></a></h2>
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<ol>
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<li>确认网线是否被拔、无线网卡是否被禁用</li>
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<li>把天翼客户端和杀毒软件等关闭，打开任务管理器把天翼客户端的进程强制关闭，也就是以<code>Esufin</code>（差不多这样）开头的进程，然后重开客户端</li>
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