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itemtype="https://schema.org/ListItem" class="breadcrumbs__item"><a class="breadcrumbs__link" itemprop="item" href="/docs/wiki/故障/"><span itemprop="name">错误</span></a><meta itemprop="position" content="1"></li><li itemscope="" itemprop="itemListElement" itemtype="https://schema.org/ListItem" class="breadcrumbs__item"><a class="breadcrumbs__link" itemprop="item" href="/docs/wiki/故障/联通特定/"><span itemprop="name">联通特定</span></a><meta itemprop="position" content="2"></li><li itemscope="" itemprop="itemListElement" itemtype="https://schema.org/ListItem" class="breadcrumbs__item breadcrumbs__item--active"><span class="breadcrumbs__link" itemprop="name">故障代码691</span><meta itemprop="position" content="3"></li></ul></nav><div class="tocCollapsible_ETCw theme-doc-toc-mobile tocMobile_ITEo"><button type="button" class="clean-btn tocCollapsibleButton_TO0P">On this page</button></div><div class="theme-doc-markdown markdown"><header><h1>故障代码691</h1></header>
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<p>...</p>
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<h2 class="anchor anchorWithStickyNavbar_LWe7" id="现象">现象<a href="#现象" class="hash-link" aria-label="Direct link to 现象" title="Direct link to 现象"></a></h2>
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<p>PPPoE宽带拨号提示 <code>已拒绝远程连接,因为未识别出你提供的用户名和密码组合,或在远程访问服务器上禁止使用选定的身份验证协议</code> ,甚至提示错误代码<code>691</code></p>
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<h2 class="anchor anchorWithStickyNavbar_LWe7" id="原因">原因<a href="#原因" class="hash-link" aria-label="Direct link to 原因" title="Direct link to 原因"></a></h2>
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<ul>
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<li>归根到底原因: 运营商拒绝此账号的本次登陆请求</li>
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<li>账号欠费或者停机</li>
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<li>插错运营商交换机:如插到了联通交换机上使用移动账 号登陆，那肯定拒绝登陆啊</li>
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<li>账号异常断开：用户在拨号成功后网线突然断开，或在关机/重启/断开网络之前不断开当前宽带连接有可能导致账号"挂死"(解决方法:打电话给运维或者等5分钟)</li>
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<li>2021.09 以后为移动的蜜汁问题</li>
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</ul>
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<h2 class="anchor anchorWithStickyNavbar_LWe7" id="解决方法">解决方法<a href="#解决方法" class="hash-link" aria-label="Direct link to 解决方法" title="Direct link to 解决方法"></a></h2>
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<ol>
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<li>确认账号，密码没有输入错误<!-- -->
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<ul>
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<li>移动后缀：139.gd，初始密码：手机号前三位 + 后三位 / 手机号后六位 / 身份证后六位数字</li>
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<li>联通后缀：16900.gd，初始密码：123456，21 级新生的默认密码：900.gd</li>
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</ul>
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</li>
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<li>确认账号内网费余额大于等于 10 元</li>
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<li>联系运营商处理<!-- -->
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<ul>
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<li>移动用户拨打运维电话(18807601086)，转 1，咨询最后一次登陆失败原因以及登陆失败时间，根据客服提示操作：客服说是绑定的话就让客服帮忙解绑，账号已在线的话就让客服帮忙踢下线，账号最近 5 分钟内没有登陆记录的话检查账号有没有输错，没输错的话再去机房换一条线</li>
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<li>联通用户拨打联通运维(0760-23771601)，咨询账号状态，说明需要解绑账号</li>
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</ul>
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</li>
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<li>实在不行也可以尝试机房重新跳线，有时可以解决。注意:机房跳线更换端口后，会表现为 691（连接被远程计算机中止）</li>
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<li>在确认移动用户的账号和密码无误且余额大于 10 元的情况下，按照以下流程解决：<!-- -->
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<ul>
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<li>用宽带绑定的手机号码拨打 10086，转人工；</li>
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<li>告诉客服，说：清除本机号码绑定的宽带的端口数据；</li>
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<li>等待客服回复“已清除”；</li>
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<li>告诉客服，说：解绑；</li>
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<li>如果用户记得服务密码可以使用服务密码，否则交给用户报一下身份证号码 ；</li>
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<li>等待客服回复“已解绑”</li>
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<li>拔下网线，等待 20 ~ 30 秒后插上；</li>
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<li>拨号，一般可以完美解决；</li>
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<li>如果不行，可以重新拨打电话操作。</li>
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</ul>
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</li>
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