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<div class="theme-admonition theme-admonition-warning admonition_xJq3 alert alert--warning"><div class="admonitionHeading_Gvgb"><span class="admonitionIcon_Rf37"><svg viewBox="0 0 16 16"><path fill-rule="evenodd" d="M8.893 1.5c-.183-.31-.52-.5-.887-.5s-.703.19-.886.5L.138 13.499a.98.98 0 0 0 0 1.001c.193.31.53.501.886.501h13.964c.367 0 .704-.19.877-.5a1.03 1.03 0 0 0 .01-1.002L8.893 1.5zm.133 11.497H6.987v-2.003h2.039v2.003zm0-3.004H6.987V5.987h2.039v4.006z"></path></svg></span>注意</div><div class="admonitionContent_BuS1"><p>🚧施工中🚧</p><p>这篇文章还没有写完呢！😛</p></div></div>
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<h2 class="anchor anchorWithStickyNavbar_LWe7" id="现象">现象<a href="#现象" class="hash-link" aria-label="Direct link to 现象" title="Direct link to 现象"></a></h2>
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<p>已确认网络没有其它的问题，使用默认的账号格式无法登录(找不到用户)，用户确认密码正确/没有改过密码，且没有欠费。</p>
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<h2 class="anchor anchorWithStickyNavbar_LWe7" id="原因">原因<a href="#原因" class="hash-link" aria-label="Direct link to 原因" title="Direct link to 原因"></a></h2>
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<p>有些用户的账号格式不同于wiki上写的那样，常见于更换宽带的用户</p>
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<h2 class="anchor anchorWithStickyNavbar_LWe7" id="解决方案">解决方案<a href="#解决方案" class="hash-link" aria-label="Direct link to 解决方案" title="Direct link to 解决方案"></a></h2>
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<p>让用户登录联通APP,查询正确的账号登录</p></div><footer class="theme-doc-footer docusaurus-mt-lg"><div class="row margin-top--sm theme-doc-footer-edit-meta-row"><div class="col"><a href="https://github.com/ZSCNetSupportDept/website/tree/master/docs/wiki/08-故障/03-联通特定/账号不正确.md" target="_blank" rel="noopener noreferrer" class="theme-edit-this-page"><svg fill="currentColor" height="20" width="20" viewBox="0 0 40 40" class="iconEdit_Z9Sw" aria-hidden="true"><g><path d="m34.5 11.7l-3 3.1-6.3-6.3 3.1-3q0.5-0.5 1.2-0.5t1.1 0.5l3.9 3.9q0.5 0.4 0.5 1.1t-0.5 1.2z m-29.5 17.1l18.4-18.5 6.3 6.3-18.4 18.4h-6.3v-6.2z"></path></g></svg>Edit this page</a></div><div class="col lastUpdated_JAkA"><span class="theme-last-updated">Last updated<!-- --> on <b><time datetime="2025-06-21T07:30:30.000Z" itemprop="dateModified">Jun 21, 2025</time></b></span></div></div></footer></article><nav class="pagination-nav docusaurus-mt-lg" aria-label="Docs pages"><a class="pagination-nav__link pagination-nav__link--prev" href="/docs/wiki/故障/联通特定/734"><div class="pagination-nav__sublabel">Previous</div><div class="pagination-nav__label">故障代码734</div></a><a class="pagination-nav__link pagination-nav__link--next" href="/docs/wiki/故障/移动特定/"><div class="pagination-nav__sublabel">Next</div><div class="pagination-nav__label">移动特定</div></a></nav></div></div><div class="col col--3"><div class="tableOfContents_bqdL thin-scrollbar theme-doc-toc-desktop"><ul class="table-of-contents table-of-contents__left-border"><li><a href="#现象" class="table-of-contents__link toc-highlight">现象</a></li><li><a href="#原因" class="table-of-contents__link toc-highlight">原因</a></li><li><a href="#解决方案" class="table-of-contents__link toc-highlight">解决方案</a></li></ul></div></div></div></div></main></div></div></div><footer class="footer footer--dark"><div class="container container-fluid"><div class="footer__bottom text--center"><div class="footer__copyright">Copyright © 2025 ZSCNetworkSupport,Built with Docusaurus.</div></div></div></footer></div>
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